Data Retention & Security Policy

Effective Date: September 3, 2026
Last Updated: September 3, 2026

At Stellar Konsulting LLC (“Stellar Konsulting,” “we,” “our,” or “us”), we recognize the importance of protecting the information entrusted to us by our clients, service providers, business partners, and website visitors.

This Data Retention & Security Policy explains how we retain, protect, manage, and securely dispose of information collected or created in connection with our website and services.

This Policy should be read together with our Privacy Policy and other applicable policies published on our website.

1. Purpose of This Policy

The purpose of this Policy is to explain our general approach to:

• Protecting personal and business information;

• Retaining information for appropriate periods;

• Maintaining service and case records;

• Protecting client documents and communications;

• Managing information handled by third-party service providers;

• Securely deleting or disposing of information when it is no longer required; and

• Responding to information security incidents.

Our specific retention and security practices may vary depending on the nature of the information, the services provided, legal requirements, and operational circumstances.

2. Information Covered

This Policy may apply to information we collect, receive, create, or maintain in connection with our business, including:

• Client contact information;

• Service requests and order information;

• Legal documents provided for service;

• Recipient information;

• Service addresses;

• Court documents and filings;

• Proofs of service and service reports;

• Correspondence and communications;

• Invoices and payment records;

• Translation-related materials;

• Research and investigation records;

• Information provided by process servers and other service providers;

• Website and technical information; and

• Other information reasonably necessary to provide our services.

3. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Depending on the circumstances, security measures may include:

• Access controls;

• Password protection;

• Account authentication;

• Restricted access to client information;

• Secure transmission of information;

• Website security measures;

• Malware and security monitoring;

• Backup procedures;

• Staff and service-provider access controls; and

• Secure disposal practices.

No method of storing or transmitting information over the internet is completely secure. Accordingly, we cannot guarantee that information will never be subject to unauthorized access, loss, or disclosure.

4. Access Controls

Access to confidential or personal information is generally limited to individuals who require the information to perform legitimate business or service-related functions.

Depending on their role, authorized individuals may include:

• Stellar Konsulting personnel;

• Contractors;

• Process servers;

• Foreign agents;

• Translators;

• Investigators;

• Couriers;

• Professional advisers; and

• Other service providers involved in an assignment.

Access may be limited according to the individual’s responsibilities and the requirements of the particular assignment.

5. Client Documents

Clients may provide us with legal documents and other materials necessary to perform an assignment.

These materials may include:

• Complaints;

• Summonses;

• Subpoenas;

• Court orders;

• Notices;

• Affidavits;

• Applications;

• Supporting documents;

• Identification or location information concerning recipients; and

• Other litigation or legal materials.

We retain such materials only for as long as reasonably necessary for legitimate business purposes, service requirements, legal obligations, dispute resolution, or other purposes described in our Privacy Policy.

6. Service and Case Records

We may maintain records relating to assignments we perform, including:

• Service requests;

• Client instructions;

• Attempt records;

• Service addresses;

• Dates and times of attempts;

• Service reports;

• Proofs or affidavits of service;

• Communications with service providers;

• Filing records;

• Translation records;

• Delivery records; and

• Other information necessary to document the performance of an assignment.

These records may be retained after an assignment has been completed when reasonably necessary for legal, regulatory, accounting, insurance, dispute-resolution, or business purposes.

7. Communication Records

We may retain communications relating to our services, including emails, correspondence, telephone records, messages, and other business communications.

Communication records may be retained to:

• Provide and administer services;

• Confirm client instructions;

• Maintain accurate business records;

• Resolve complaints or disputes;

• Establish or defend legal claims;

• Comply with legal obligations; and

• Improve our business processes.

8. Payment and Transaction Records

We may retain information relating to payments, invoices, refunds, transactions, and account administration.

Payment information may be processed through third-party payment providers. We generally do not retain complete payment-card information when it is processed directly by a third-party payment processor.

Transaction records may be retained for accounting, tax, legal, regulatory, fraud-prevention, audit, and dispute-resolution purposes.

9. Third-Party Service Providers

Stellar Konsulting may use third-party service providers to assist with assignments and business operations.

These may include:

• Local process servers;

• Foreign process servers and agents;

• Translators;

• Couriers;

• Investigators;

• Technology providers;

• Hosting providers;

• Payment processors;

• Communication providers;

• Professional advisers; and

• Other vendors or contractors.

Where appropriate, we seek to work with service providers that maintain reasonable safeguards for information entrusted to them.

Third-party providers may retain information according to their own legal, contractual, and operational requirements.

10. International Data Handling

Because Stellar Konsulting provides domestic and international services, information may be transferred to or accessed from jurisdictions outside the client’s country.

International assignments may require us to provide relevant information to foreign process servers, agents, translators, courts, government authorities, Central Authorities, or other organizations.

We take reasonable steps to handle such information in accordance with applicable privacy, confidentiality, and security requirements.

Additional information concerning international data transfers is provided in our Privacy Policy.

11. Data Retention Periods

We do not retain all information for the same period.

Retention periods may depend on:

• The nature of the information;

• The type of service provided;

• The duration of the client relationship;

• Legal or regulatory requirements;

• Accounting and tax requirements;

• Insurance requirements;

• Potential or actual disputes;

• Contractual obligations;

• Security and fraud-prevention considerations; and

• Legitimate business needs.

Where there is no specific legal or contractual retention requirement, we generally retain information only for as long as reasonably necessary for the purpose for which it was collected or created.

12. Legal and Regulatory Retention

Certain information may need to be retained for longer periods because of legal, regulatory, accounting, tax, insurance, court, or other requirements.

For example, records may be retained when reasonably necessary to:

• Comply with applicable law;

• Respond to legal requests;

• Establish or defend legal claims;

• Maintain financial records;

• Demonstrate compliance;

• Resolve disputes; or

• Protect our legal rights and interests.

Where information is subject to a legal hold or similar requirement, we may suspend ordinary deletion procedures until the applicable matter has been resolved.

13. Secure Disposal and Deletion

When information is no longer reasonably required and there is no legal, contractual, or other legitimate reason to retain it, we may delete, destroy, anonymize, or otherwise securely dispose of it.

Depending on the format of the information, secure disposal may include:

• Permanent deletion of electronic records;

• Secure disposal of physical documents;

• Removal from active systems;

• Destruction of storage media; or

• Anonymization or aggregation of information.

Information contained in backups may remain for a limited period until the applicable backup is overwritten or securely deleted through normal backup processes.

14. Backups and Recovery

We may maintain backups of business and service information to support operational continuity, system recovery, and protection against accidental loss.

Backup copies may not be immediately deleted when information is removed from active systems.

Where appropriate, backups are maintained with reasonable security measures and are subject to retention and deletion processes.

15. Security Incidents

If we become aware of a security incident involving information in our possession or control, we will take reasonable steps to investigate and respond to the incident.

Depending on the circumstances, our response may include:

• Assessing the nature and scope of the incident;

• Taking steps to contain or mitigate the incident;

• Securing affected systems or accounts;

• Investigating the cause;

• Restoring affected systems;

• Reviewing security measures;

• Notifying affected parties where required by applicable law; and

• Cooperating with relevant authorities where appropriate.

Not every security event constitutes a legally reportable data breach.

16. Client Responsibilities

Clients also play an important role in protecting information.

Clients should:

• Provide only information reasonably necessary for an assignment;

• Avoid sending unnecessary sensitive information;

• Use reasonable care when transmitting documents;

• Protect passwords and account credentials;

• Notify us promptly if they believe information has been compromised; and

• Ensure that they have appropriate authority to provide documents and information to us.

Clients should not send payment-card numbers, passwords, authentication codes, or other unnecessary confidential credentials through ordinary email or website forms unless specifically instructed to do so through an appropriate secure process.

17. Relationship to Our Privacy Policy

This Policy supplements our Privacy Policy.

Our Privacy Policy explains in greater detail:

• The categories of personal information we collect;

• How we use personal information;

• Legal bases for processing;

• Information sharing;

• International transfers;

• Privacy rights; and

• Other privacy-related practices.

If there is a conflict between this Policy and our Privacy Policy, the applicable provisions of law and the terms of the applicable policy or agreement will govern.

18. Business Continuity and Operational Security

We may maintain reasonable procedures designed to preserve the availability and integrity of information needed to operate our business and provide services.

Depending on the circumstances, these measures may include:

• Data backups;

• System recovery procedures;

• Access controls;

• Vendor management;

• Monitoring of technology systems;

• Business continuity planning; and

• Procedures for responding to operational disruptions.

These measures are designed to reduce risk but cannot eliminate all risks associated with technology, internet communications, third-party services, or other external events.

19. Changes to This Policy

Stellar Konsulting may update or modify this Data Retention & Security Policy from time to time.

Changes become effective when the revised Policy is published on this website, unless otherwise stated.

The “Last Updated” date at the beginning of this Policy indicates when the Policy was most recently revised.

20. Contact Us

If you have questions about our data retention or information security practices, please contact us:

Stellar Konsulting LLC
5101 Santa Monica Blvd
Ste 8 PMB1330
Los Angeles, CA 90029
United States

Email: operations@stellarkonsulting.com
Telephone: +1 (213) 786 1161

We will make reasonable efforts to respond to inquiries concerning our data retention and security practices.