Effective Date: January 1, 2026
At Stellar Konsulting LLC (“Stellar Konsulting,” “we,” “our,” or “us”), we provide international service of process, translation and litigation support services. Because each assignment requires the allocation of professional time, coordination with third parties, and, in many cases, the immediate incurrence of costs, this Cancellation & Refund Policy explains the circumstances under which cancellations and refunds may be permitted.
1. Service Requests
Upon acceptance of a service request, Stellar Konsulting LLC may begin reviewing documents, coordinating with domestic or international process servers, arranging translations, communicating with government authorities, preparing case materials, or performing other administrative and litigation support activities necessary to fulfill the assignment.
For purposes of this Policy, work is deemed to have commenced when Stellar Konsulting begins performing any services related to the client’s assignment, regardless of whether service of process has been completed.
2. Cancellation Requests
Clients may request cancellation of a service by contacting Stellar Konsulting in writing using the contact information provided on this website.
Cancellation requests will be evaluated based on the status of the assignment at the time the request is received.
3. Refund Eligibility
Refund eligibility is determined on a case-by-case basis and depends on the stage of the assignment.
Before Work Has Commenced
If a cancellation request is received before work has commenced, Stellar Konsulting may, at its sole discretion, approve a full or partial refund.
After Work Has Commenced
Once work has commenced, professional service fees for work already performed are generally non-refundable.
Work may include, but is not limited to:
- Reviewing documents and case information
- Administrative processing
- Coordinating with domestic or international process servers
- Communicating with foreign authorities, courts, or agents
- Preparing service packages
- Coordinating document translations
- Arranging courier or shipping services
- Filing or submitting documents
- Conducting research or other litigation support activities
4. Third-Party Fees and Expenses
Certain assignments require payments to third parties. Unless otherwise agreed in writing, the following expenses, once incurred, are generally non-refundable:
- Government fees
- Court filing fees
- Central Authority fees
- Translation fees
- Courier and shipping charges
- Foreign agent or process server fees
- Investigation or research expenses
- Any other third-party costs incurred on the client’s behalf
These expenses remain payable regardless of whether service is ultimately completed.
5. Client Responsibilities
Clients are responsible for providing complete, accurate, and timely information necessary to perform the requested services.
If delays, additional work, unsuccessful service attempts, or additional expenses result from incomplete, inaccurate, or outdated information provided by the client, additional charges may apply. Amounts paid for services already performed or expenses already incurred are generally non-refundable.
6. Unsuccessful Service
International service of process is governed by the laws, procedures, and requirements of the jurisdiction in which service is to be affected.
Stellar Konsulting cannot guarantee that service will be completed within a specific timeframe or that service will be successful in every case. Circumstances beyond our reasonable control—including legal restrictions, governmental action, court requirements, inability to locate the recipient, or inaccurate information supplied by the client—do not automatically entitle the client to a refund.
7. Approved Refunds
If Stellar Konsulting approves a refund, it will generally be issued using the original method of payment, unless otherwise agreed or required by law.
Refund processing times may vary depending on the payment provider or financial institution.
8. Changes to This Policy
Stellar Konsulting reserves the right to modify or update this Cancellation & Refund Policy at any time. Any changes will become effective upon publication on this website unless otherwise stated.
9. Contact Us
If you have any questions regarding this Cancellation & Refund Policy or wish to request cancellation of a service, please contact us using the contact information provided on our Contact page.
United States
5101 Santa Monica Blvd
Ste 8 PMB1330
Los Angeles, CA 90029
United States
Phone: +1 (213) 786 1161
Fax: +1 (213) 283 6626
United Kingdom
275 New North Road, Islington 1896
London N1 7AA,
United Kingdom
Phone: +44 (20) 38905643
Fax: +1 (213) 283 6626
Canada
375 University Avenue,
Suite 3325,
Toronto, ON
M5G 2J5 Canada
Phone: +1 (437) 8261646
Fax: +1 (213) 283 6626
Australia, New Zealand and Far East Asia
Level 6, 607 Bourke Street
Melbourne VIC 3000,
Australia
Phone: +61 2 7259 7299
Fax: +1 (213) 283 6626
Middle East and Africa
FAMC1732, Compass Building,
Al Shohada Road
AL Hamra Industrial Zone-FZ,
Ras Al Khaimah
United Arab Emirates
Phone: +44 (20) 38905643
Fax: +1 (213) 283 6626
